If you feel that there is a discrepancy with the consumption charges on your water bill, you will need to contact the Utility Billing Division of the Finance Department at 407-971-5535.
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Between 7 a.m. and 3:30 p.m. you may call 407-971-5692, after 3:30 p.m., nights and weekends call 407-971-5675.
Typically, when a house is built, a shut off valve is installed at the closest hose bib to the water meter. If you cannot locate the shut off valve, or it does not turn off, please call the Utility Division. Between 7 a.m. and 3:30 p.m. you may call 407-971-5692, after 3:30 p.m., nights and weekends call 407-971-5675.
To establish or terminate service you will need to visit:
Utility Billing DivisionFinance Department320 Alexandria BoulevardFirst FloorPhone: 407-971-5535
If your pressure appears to be lower than normal and/or you have water quality concerns, please call 407-971-5692 during normal business hours, 8 a.m. to 5 p.m.