Utility and Communications Service Providers

Several utility and communications service providers have notified the City that they remain committed to serving our citizens and will be making accommodations to those affected by the COVID-19. If you do not see a provider on this list, please visit their website to confirm their response to the COVID-19 effects. 

  • Duke Energy will not disconnect any customer’s service for non-payment, to give customers experiencing financial hardship extra time to make payments. The company will continue to read meters and send bills. Customers should pay what they can to avoid building up a large balance that will be harder to pay off later.
  • Florida Power and Light stated that it would suspend service cut-offs for overdue bills until the end of March.
  • AT&T has stated that they will not terminate the service of any wireless, home phone, or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the COVID-19.
  • Sprint will not terminate service for the next 60 days to any small business or residential customers who are unable to pay their bill and will be waving late fees due to the effects of the COVID-19.
  • T-Mobile will ensure residential and small business owners with financial impacts do not lose service.
  • Charter Communications will offer FREE Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and college students who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps. To enroll, call 1-844-488-8395. Installation fees will be waived for new student households. Additionally, Charter Communications will also open its Wi-Fi hotspots across our footprint for public use.