Apply/Change Utility Services

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New Service
You can establish your new utility account during our normal business hours by coming in person to fill out the necessary paperwork to be faxed to you by calling 407-971-5535.  Please note we require 24 hour notice and do not turn water on Saturday or Sunday.  Forms associated with establishing utility services can be accessed here.

Disconnect Service
You may request to disconnect your utility account during our normal business hours by coming in person to fill out the necessary paperwork, or to request it to be faxed to you by calling 407-971-5535. Please note we require 24 hour notice/One (1) business day notice and we do not turn water off Saturday or Sunday. Please note: Water can be turned off as early as 7:00 am on the date your request disconnection. The disconnection form can be faxed back to us at 407-971-5806 or email to customercare@cityofoviedo.net.

Forms associated with disconnecting your utility services for Homeowner Only can be accessed here.

Forms associated with disconnecting your utility services for Renter Only can be accessed here.

Disruption in Water Service
If you are experiencing a disruption in water service between the hours of 7:00 a.m. and 3:30 p.m., please call 407-971-5692.  If the disruption is after 3:30 p.m. and before 7:00 a.m., please call 407-971-5675.

Other Water Service Issues
If you are experiencing other water issues such as low water flow or water quality concerns, please click here for additional Water and Waste Water FAQs.